I was in for an appointment on Dec 20th @ 8:20, as my appt was scheduled for 8:30. I was called back to the waiting room next to the x-ray room at 8:50 and I was told that they were waiting for a room for me. About 10 minutes later another gentleman came in and was immediately put into a room. After about 10 minutes the nurse came and told me they were waiting for the visuals to be downloaded. Finally, I was put into a room at about 9:15. Dr. Steffes finally came into the room at 9:37.
Now, Dr. Steffes and his staff were all courteous and professional but every time I come for an appointment I have to wait long periods of time and I always have an appointment. I wanted the Dr. to take a look at my food but I had waited so long I changed my mind, because that meant that I would have had to be there that much longer and I didn't want to keep waiting. I just don't understand why my wait time was longer than my actual time with Dr. Steffes. Like I said, Dr. Steffes is a very kind, professional, and knowledgeable Dr. but the waiting period is what I have a problem with. Other than that I am happy with the medical treatment I'm receiving.
Rhonda G. | Dec 20, 2022